Refund policy

I have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns are accepted only if the item is not as described or arrives broken. I won't be able to accept a return if the fault was mentioned in the description.

Please read the descriptions and look at the photos carefully before making a purchase, as these are antique, vintage and second-hand items and they may have imperfections. 

To be eligible for a refund, the item must be in the same condition that you received it. I won't be able to offer a refund if the item is broken when it arrives back to me, so please make sure to use appropiate packaging.

You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at angela.mandragiu@gmail.com. Please note that returns will need to be sent to the following address: Angela Mandragiu, 12 Deep Lane, Sheffield, S5 0DS, United Kingdom.

If your return is accepted, I’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted. 

You can always contact me for any return question at angela.mandragiu@gmail.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you received the wrong item, so that I can evaluate the issue and make it right.

 

European Union 14 day cooling off period
Notwithstanding the above, if the item was being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.

Refunds

I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 10 business days have passed since I’ve approved your return, please contact me at angela.mandragiu@gmail.com